Shipping Policy

Thank you for shopping with Luxvera. We are committed to providing a smooth and reliable shipping experience. Please review our Shipping Policy below.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

• Domestic Orders: 3–7 business days

• International Orders: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, customs processing, weather conditions, and carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, shipping method, and order value.

From time to time, Luxvera may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available. Tracking details may take up to 48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us as soon as possible. While we will do our best to update your order before shipment, we cannot guarantee changes once an order has been processed.

Luxvera is not responsible for orders delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Delayed or Lost Shipments

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping packaging

We will review your request and arrange a replacement or refund if appropriate.

Order Changes and Cancellations

Orders may be modified or cancelled only before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us using the contact information provided on the Luxvera website.

Thank you for choosing Luxvera. We appreciate your business and look forward to serving you.