Return & Refund Policy

Welcome to Luxvera. We value your trust and strive to provide a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with all original packaging, tags, and accessories.

• Proof of purchase (order confirmation or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Clearance or final sale items

• Personal care products (where applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number along with clear photos of the item and packaging. We will review your request and arrange a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

• If the return is due to a defective, damaged, or incorrect item, Luxvera will cover the return shipping costs.

• For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us through the contact information provided on the Luxvera website. Please include your order number to help us assist you more quickly.

Thank you for shopping with Luxvera.

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